Return Policy

Last updated: October 13, 2026

At Margot & Wren Boston, we want you to be satisfied with every purchase you make with us. Please read our Return Policy carefully before submitting a return request.

1. Order Cancellations

Orders can be cancelled free of charge within 12 hours of being placed. To cancel your order, contact us at info@margotandwrenboston.com as soon as possible and include your order number.

After this 12-hour window, your order may already be processed for fulfillment and can no longer be cancelled. You may still return it under the terms below once it arrives.

2. Return Eligibility

  • The return must be requested within 30 days of receiving your order
  • Items must be unused, unwashed, undamaged, and in their original condition
  • All original tags and labels must still be attached
  • Trying on an item is permitted, but worn items cannot be returned

3. Return Costs

Return shipping costs are the responsibility of the customer, including any applicable international shipping fees or customs charges. If you received a damaged, defective or incorrect item, please contact us and we will find a solution at no extra cost.

4. How to Return

  1. Contact us at info@margotandwrenboston.com within 30 days of receiving your order, including your order number
  2. We will provide you with the correct return address
  3. Ship the item back. We strongly recommend using a tracked shipping method
  4. Once we receive and inspect the returned item, we will process your refund if the return meets the conditions above

Please do not send a return before contacting us and receiving the correct return instructions.

5. Refunds

Once your returned item has been received, inspected, and approved, your refund will be processed within 14 business days to your original payment method. You will receive a confirmation email once your refund has been issued. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Liability

  • Margot & Wren Boston is not responsible for lost packages when tracking confirms delivery to the shipping address provided by the customer
  • It is the customer's responsibility to ensure that the correct and complete shipping address is entered at checkout
  • Address errors must be reported to us within 12 hours of placing your order

7. Contact

Margot & Wren Boston
Email: info@margotandwrenboston.com

We aim to respond to all inquiries within 1–2 business days.