Shipping & Delivery

Last updated: October 13, 2026

At Margot & Wren Boston, we aim to make your shopping experience as smooth as possible from the moment you place your order until it arrives at your door. Please review our Shipping & Delivery Policy below.

1. Order Processing

  • Processing time: 1–3 business days
  • Orders are not processed on weekends or public holidays
  • During busy periods, processing times may occasionally take longer

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

2. Shipping Costs & Delivery Times

  • Shipping costs: free shipping with track & trace on all orders within the United States
  • Shipping time: 10–15 business days after processing

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, customs processing, or periods of high shipping volume.

3. Shipping & Fulfillment

Orders are shipped directly from our fulfillment partner. If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages, each with its own tracking information.

4. Tracking Your Order

Once tracking information becomes available, you will receive an email containing your tracking details. You can also follow your order via the Track Your Order page. Please allow some time for tracking information to update after receiving your shipping confirmation.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, please contact us at info@margotandwrenboston.com within 12 hours of placing your order. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

6. Lost or Delivered Packages

Margot & Wren Boston is not responsible for packages when tracking confirms successful delivery to the shipping address provided by the customer. If your tracking shows delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. If you still require assistance, please contact us and we will do our best to help.

7. Contact

Margot & Wren Boston
Email: info@margotandwrenboston.com

We aim to respond to all inquiries within 1–2 business days.