Shipping & Delivery

At Margot & Wren Boston, we aim to make your shopping experience as smooth as possible from the moment you place your order until it arrives at your door. Please review our Shipping & Delivery Policy below for information about processing times, shipping, tracking, and delivery.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your order.

• Processing time: 1–3 business days

• Orders are not processed on weekends or public holidays

• During busy periods, sales, or holidays, processing times may occasionally take longer

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

2. Shipping & Delivery Times

Our estimated shipping time is:

• Shipping time: 10–15 business days after processing

Please note that these delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, customs processing, or periods of high shipping volume.

3. Shipping & Fulfillment

Orders may be shipped directly from our fulfillment partners.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages. In this case, you may receive separate tracking information for each shipment.

4. Tracking Your Order

Once tracking information becomes available, you will receive an email containing your tracking details.

Please allow some time for tracking information to update after receiving your shipping confirmation, as carriers may require additional time to register the shipment in their system.

If you have any questions regarding your tracking information, please contact us at info@margotandwrenboston.com.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at info@margotandwrenboston.com as soon as possible after placing your order.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

6. Lost or Delivered Packages

Margot & Wren Boston is not responsible for packages when tracking confirms successful delivery to the shipping address provided by the customer.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, and the shipping carrier first.

If you still require assistance, please contact us and we will do our best to help.

7. Delays

While we aim to ensure that orders arrive within the estimated delivery timeframe, unexpected delays can occasionally occur.

Margot & Wren Boston cannot be held responsible for delays caused by circumstances outside our reasonable control, including shipping carrier disruptions, severe weather, customs processing, or other logistical issues.

8. Contact

For any questions regarding shipping, delivery, or your order, please contact us:

Margot & Wren Boston
Email: info@margotandwrenboston.com

We aim to respond to all inquiries within 1–2 business days.

This Return Policy was last updated in 2024 and is subject to change without prior notice.